FAQ's

• Orders
  • How can I track the status of my order?
    To track your order, simply log in to your account, navigate to the 'Orders' section, and select the order you wish to track. You'll find the tracking option there for real-time updates on your delivery.

    Need the latest update on your order? Go to My Orders
  • How can I modify or cancel my order?
    You can cancel their order before it has been shipped. To do so, simply visit the order details page, where you'll find the option to cancel. This feature is available until the shipment is booked.

    Alternatively, if the order has already shipped, you can refuse it at the time of delivery.

    Please note, we currently do not offer an option to modify orders. You can either cancel the existing order and place a new one, or reach out to our customer support for assistance with any changes.

    Need help? Contact Customer Support
  • Can I return or exchange an item?
    Yes, we offer a 14-day return policy for eligible items. Please note that sale products are not returnable. To start a return or exchange, simply log in to your account, go to the 'Orders' section, select the item, and follow the instructions.

    For detailed information on the process and policies, please refer to our Returns & Exchange Policy.
  • What payment methods are available?
    We offer a variety of payment options to suit your needs, including credit and debit cards, net banking, digital wallets, UPI, and cash on delivery (COD).
  • When will my order be delivered?
    Delivery times vary based on your location. The estimated delivery time for your order is available at the time of checkout. Once your order is shipped, you’ll receive tracking details to monitor its progress.

    To check your order status, Go to My Orders
• Returns/Exchange/Refunds
  • What is your return/exchange policy?
    We offer a 14-day return/exchange policy for eligible items. Items must be in their original condition, unused, and with all tags attached. Please note that sale products are not returnable. To initiate a return or exchange, log in to your account, navigate to the 'Orders' section, select the item, and follow the provided instructions.

    For more details on specific conditions and processes, please refer to our Returns & Exchange Policy
  • How do I initiate a return or exchange?
    To initiate a return or exchange, follow these steps:

    1. Log in to your account.

    2. Navigate to the 'Orders' section.

    3. Select the item you wish to return or exchange.

    4. Follow the on-screen instructions to complete the process.

    To initiate a return, go to your My Orders
  • What items are eligible for return or exchange?
    Eligible items for return or exchange include products that are unused, in their original condition, and have all tags attached. You can check for return/exchange eligibility on the product details page or at the time of checkout, where you will be notified of the item's eligibility. Please note that sale products and items marked as non-returnable are not eligible for return or exchange.
  • How long do I have to return or exchange an item?
    You have 14 days from the date of delivery to initiate a return or exchange for eligible items. Please ensure that the items are unused, in their original condition, and have all tags attached.
  • Can I return an item that was purchased on sale?
    No, items purchased on sale are not eligible for return. All sales are final for discounted products.
  • What is the process for receiving a refund?
    Once you initiate a return request, our team will arrange for a return pickup. After the product is collected and delivered to our warehouse, it will undergo a quality check (QC). Once approved and marked as delivered, we will process your refund.

    For prepaid orders, the refund will be issued to your original payment method. If you paid via cash on delivery (COD), you can choose to receive the refund either in your "Prathiksham Wallet" or directly into your bank account. Our team will contact you to finalize the refund method.
  • What should I do if I receive a damaged or incorrect item?
    If you receive a damaged or incorrect item, please contact us immediately. Log in to your account, go to the 'Orders' section, and select the relevant order. From there, you can initiate a return or exchange, specifying the issue with the product. Our team will arrange for a return or exchange, and we'll ensure the correct item is sent to you as quickly as possible.

    For further assistance, visit your My Orders
  • Can I exchange an item for a different size or color?
    Yes, you can exchange an item for a different size, color, or even choose a different product. If the new item costs less, the difference will be refunded once the returned product reaches our warehouse and is marked as delivered. If the new item costs more, you will be asked to select a payment method for the additional amount. Once confirmed, we’ll process the exchange order.

    To initiate an exchange, visit your My Orders
• Shipping
  • How long does it take for an order to be shipped?
    Shipping timelines vary depending on the product. While we offer express shipping for select items, made-to-order or customized products may take longer to ship. You can find the estimated delivery date for each product at the time of checkout. Rest assured, your order will be delivered as per the dates mentioned during your purchase.

    For more details, visit your My Orders
  • How can I track my order?
    To track your order, log in to your account and navigate to the 'Orders' section. Select the order you wish to track, and you’ll find a tracking option that provides real-time updates on your delivery status. You will also receive an email or SMS with tracking details once your order is shipped.

    To track your order now, Go to My Orders
  • Can I change my shipping address after placing an order?
    Yes, you can change the shipping address before the order is shipped. Please reach out to our customer support for assistance. Alternatively, you can cancel the order and place a new one with the updated address.

    For help, visit your My Orders page or contact customer support
  • Can I schedule a specific delivery date or time?
    We currently do not offer the option to schedule a specific delivery date or time. Delivery will be as per the timeline provided by our courier partners. However, once the delivery partner contacts you, you can coordinate directly with them regarding the delivery time.

    Please remember not to share your OTP for delivery unless you have received the product.
• Contact us
  • How can I contact customer support?
    You can reach us via email at care@prathiksham.com or by calling our customer service line at 9003709311. You can also visit our store locations:

    Tirupur Store:

    Prathiksham Silks and Designers,

    5A (1), Municipal Colony, Near Ayyappan Kovil, College Road, Tirupur – 641 602

    Phone no. : 6381733099

    Coimbatore Store:

    Prathiksham Silks and Designers,

    757/1, 1st main road, Indira Nagar, Civil Aerodrome Post, Thiru Nagar, Coimbatore - 641004

    Phone no. : 7339060385
  • What are your customer support hours and what information should I provide when contacting support?
    Our support team is available Monday to Friday, 10 AM to 6 PM. When reaching out, please provide the email or phone number you used for your order, along with a brief description of your issue to help us assist you more efficiently.
  • Our support team is available from [insert hours]. When reaching out, please provide the email or phone number you used for your order, along with a brief description of your issue to help us assist you more efficiently.